Shipping Policy
Everything you need to know about how your order is made, packed, and sent your way.
Last updated June 2026
Processing & production time
Every piece is hand-finished to order in our studio. Most orders are produced and ready to ship within 5–7 business days. Larger or fully custom orders (weddings, bulk event sets) may take a little longer — we'll confirm a timeline with you when you order.
Shipping methods & rates
We ship via USPS and UPS. Shipping is calculated at checkout based on the weight of your order and your delivery address. Once your order ships, you'll receive a confirmation email with tracking.
- Standard: 3–5 business days in transit after production
- Local pickup: available for select areas — choose this option at checkout when eligible
Where we ship
We currently ship within the United States. If you're outside the U.S. and would like to place an order, email us at [email protected] and we'll do our best to help.
Delays & lost packages
Once a package leaves our studio it's in the carrier's hands. We're not able to control carrier delays, but we're always happy to help you track down a shipment — just reach out. If a package is lost or arrives damaged, contact us within 7 days of the delivery date so we can make it right.
Questions?
Email [email protected] and we'll get back to you within 1–2 business days.