Returns & Exchanges
We want you to love what you ordered. Here's how returns and exchanges work.
Last updated June 2026
Custom & personalized items
Because each item is made to order and personalized for you, custom pieces are final sale and can't be returned or exchanged unless they arrive damaged or there's an error on our end. We proof every design carefully before production — please double-check spelling, dates, and details when you order.
Non-personalized items
Non-personalized, unused items in their original condition may be returned within 14 days of delivery. Buyer is responsible for return shipping. Once we receive and inspect the item, we'll issue a refund to your original payment method.
Damaged or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, email us at [email protected] within 7 days of delivery with your order number and a photo. We'll replace it or refund you — your choice.
How to start a return
- Email [email protected] with your order number and the reason for your return.
- We'll confirm eligibility and send return instructions.
- Ship the item back in its original condition.
- Refunds are processed within 5–7 business days of us receiving the item.
Questions?
Not sure if your item qualifies? Just ask — we're happy to help at [email protected].