Frequently asked questions
Answers to the things customers ask us most. Don't see yours? Reach out anytime.
Ordering & customization
Can I personalize my order?
Yes — personalization is what we do. Most products can be customized with names, dates, colors, and designs. Add your details at checkout, or start a custom order for something fully bespoke.
How do I request a fully custom design?
Use the custom order form or email [email protected] with your idea, event date, and any inspiration. We'll send a proof for approval before we make anything.
Will I see a proof before it's made?
For custom work, yes — we share a digital proof and don't go into production until you approve it.
Production & shipping
How long will my order take?
Most orders are hand-finished and ship within 5–7 business days. See our Shipping Policy for full details.
Do you ship outside the U.S.?
We currently ship within the United States. Outside the U.S.? Email us and we'll see what we can do.
Care & returns
How do I care for my custom drinkware?
To keep designs looking their best, we recommend gentle hand washing and avoiding the dishwasher, microwave, and prolonged soaking. Care details are included with your order.
What's your return policy?
Custom items are final sale unless they arrive damaged or incorrect. Non-personalized items can be returned within 14 days. See Returns & Exchanges for the full policy.
Still have a question?
Email [email protected] and we'll get back to you within 1–2 business days.